How to get a refund when the system can't find the order number it shows me

[wlovewell]

I purchased a pair of shoes, probably in January.  Item # 394233500706.

It was never shipped, and I forgot about them.  

The system says that item doesn't exist.    The seller's page is "not found"

How can I get a refund.  Or at least talk to someone?  The chat/self help can't find anything so it won't connect me to an agent. 

[twinkling.smile]

@wlovewell 

For a refund your payment issuer can hopefully help.

If you used Paypal, try to file a dispute there.

https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

After a while you can escalate the dispute = asking Paypal to step in. Do that before the claim expires.

[wlovewell]

Thanks for the tip!