10-04-2023 03:56 PM
After selling an item, I go to print the prepaid label and my very old address comes up. My address has been updated on my account years ago so I don't know why this address pops up. It doesn't give me the option to change it on the label. How do I fix it? I need the right address to show in case there is a problem with the delivery. I haven't been at that address for 5+ years. It's not even on my account so I don't know why that is happening.
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10-04-2023 06:02 PM
10-04-2023 03:59 PM
There should be an option to edit the address on the label.
Change all your addresses here:
10-04-2023 04:05 PM - edited 10-04-2023 04:06 PM
You can temporarily fix the "Return to" address if you are printing labels on the website. There is an "Edit" button on the right-hand side to change both that zip code and the return address. Here is an image.
(If you don't see something like this to the right on the shipping screen, click the "Show additional shipping options" on the upper right)
Here is where you can check all of your addresses for eBay, including:
-- “Registration address” your official address,
-- "Return Address" which prints on the label, and
-- “Ship From Address” which must have the zip/postal code for the post office you use (usually the same, but not always)
https://accountsettings.ebay.com/uas/addresses
Change the Return address and it should work for future sales.
10-04-2023 06:02 PM
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