How to contact eBay support?

[mcilnasj075]

I have a question on how I can get in touch with an eBay rep.  I ordered an item and the seller never shipped it nor responded to any of my messages and ghosted me.  I tried following their instructions to report an item hasn’t arrived, but just get sent to a screen that states my item may still be on its way.  It’s that last day of the delivery window and only one hour before midnight here.  It will clearly not be “arriving” tonight or anytime soon.  So now I’m at the point of trying to get in touch with a real agent to get some help on a refund.  Thank you for reading my story and hope that someone knows a hidden trick to get a message to eBay support.

Thank you.

[twinkling.smile]

@mcilnasj075 

You can handle this by yourself.

First, check if the latest estimated delivery date has passed.

Then you have maximum 30 days to report the item you didn't receive. Three business days later, you can ask eBay to step in, if it’s still not solved.

So, it's a two step procedure.

This is your guide: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

All based on eBay's Money Back Guarantee. 

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