How to close a case

[barry1230]

How to close a case?

[comics-scifi-collectibles]

@barry1230   Are you the buyer?  Only the buyer can close a case or refund request.  Be sure you are happy BEFORE you close the case as you can not open a new one. 

1. Go to your Purchases and find the item.
2. From the More actions dropdown menu, select See request details and then Close your request.
3. Select your reason for closing the return/ or not received item from the dropdown, and add details if you want to.
4. Select Confirm.

If you had already asked eBay to step in, you'll see 'case' rather than 'request'. You can still close it if things are resolved.