How to change shipping cost after item sold

[shann-arthu]

I sold an item and I want to change the shipping cost to free.

[angelgirl327]

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@shann-arthu wrote:
I sold an item and I want to change the shipping cost to free.

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why would you do that??  Did the buyer make an offer that included free shipping?  If so, that is actually against ebay policy and you don't have to honor it.

But if you really want to........

hover over my ebay - top right of page

click on selling

scroll down to your sold section

on the right of the item is the send invoice option

zero out the shipping charge on the invoice - then preview and send to the buyer

[posting*master]

Send an invoice with an adjusted shipping cost.

[mg152]

You're not obligated to give free shipping. It's against the rules for the buyer to ask when making an offer. It's going to cost about $20 to ship that bag, I wouldn't do it.

[fab_finds4u]

Let me guess.  You accepted an offer that the buyer said was to include free shipping?

eBay policy on best offers says the offer is for the item ONLY if a shipping cost is in the listing.  Meaning eBay is going to charge the buyer shipping if their offer is accepted.  They don't read messages about the offer and make an adjustment...........

You should have explained to the buyer that in best offers eBay doesn't allow you to negotiate the cost of shipping.  

I think you may be able to send them an invoice removing the shipping but I'm not sure.