How to change security settings...

[ja544804]

How do I change the way I receive temporary security codes. For example, from being emailed, to being texted? I need to switch from receiving them by email to being texted. 

Thank you in advance.

[jtzvwbug]

@ja544804 

See if any of this eBay help page  information will help:

To add an extra layer of security to your eBay account, we strongly recommend you enable 2 step verification. Once you’ve enabled 2 step verification, only you can access your account, even if someone else has obtained your password.

Once you’ve  switched on 2 step verification, each time you sign in to your account you’ll be able to confirm your identity via an eBay app push notification by entering a code we send you via SMS, or one-time passcode generated by an authenticator app.

Here’s how to set up 2 step verification on the eBay app:

1. Download the latest version of the eBay app.
2. Sign in to your account.
3. Go to My eBay and tap Settings.
4. Go to Sign in and security and then choose 2 Step Verification.
5. Tap Turn on beside Use the eBay app.

Here’s how to set up 2 step verification by SMS:

1. Sign in to your eBay account.
2. Go to your name in the top left-hand corner and choose Account settings from the dropdown menu.
3. Select Sign in and security.
4. Select Edit next to 2 Step Verification.
5. Select Use text next to Text messages on mobile.
6. Follow the on-screen prompts to add your mobile number.

Here's how to set up 2 Step Verification using an authenticator app:

1. Sign in to your eBay account.
2. Go to your name in the top left-hand corner and choose Account settings from the dropdown menu.
3. Select Sign in and security.
4. Select Edit next to 2 Step Verification.
5. Select Authenticator App.
6. Install the authenticator app from your phone’s app store. We recommend Google Authenticator, Microsoft Authenticator, or Authy.
7. Scan the QR code to add eBay to your authenticator app.
8. Confirm the 6-digit code generated by your authenticator app on eBay.

If you change your mind and want to switch 2 step verification off—or you’d like to change from SMS to app notifications or authenticator app—simply follow the steps above to turn off the function. We’ll also send you an email to let you know when you’ve switched 2 step verification on or off.

[jtzvwbug]

@ja544804 

If you still need help, here's how to Contact eBay customer service:

Best Option:
To request a call back from eBay, click on this link > Request a call back

If you "Require" a chat option to communicate with an Agent, you'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent:

1. Click on the Contact eBay link (below) and scroll down to "Need more help?"
2. Select one of the options: Selling or Buying
3. Click on the appropriate topic.
4. Find the "Chat with our automated assistant" link.
5. If your questions remain unanswered: Type Agent into the text box.

Click on this link to begin an eBay Chat > Contact eBay

---

eBay Customer Service help is also available on social media:

> www.facebook.com/ebay   
> www.X.com/ebay 

> eBay for Sellers: Instagram

Do Not Post Your Account Information Publicly. Use the private messaging options:

You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.

The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.