How to cancel an order

[knhuggs88]

Hey, I am new here. I just ordered a couple of things but I need to go back and cancel them and I’m not sure how to do that. I’ve tried several times to start a return but it keeps saying my account is not found. I created an account and have confirmation emails as well. Any help?

[eastlaneave]

@knhuggs88 

If you see your items here: https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004 

and the item hasn't shipped, you may be able to cancel the purchase.

If you don't see the items at the link above, you may have used a different account, or bought the items as a guest.

To get help with something you bought as a guest, follow these steps.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-...