How to add a second tracking number to the order

[victgar-7551]

I sent a item to the wrong buyer,  so the person sent the order to the right person and he purchased a new shipping label for the item from the post office, so how do I put the second tracking number on the order. The right person has received the item,  about 9 days ago 

[mr_lincoln · Accepted solution]

Hi @victgar-7551 

Check the tracking history of the item, if it shows it was delivered then eBay is satisfied and you are protected if the Buyer files a claim that they did not receive the item.  I assume you kept them advised of what happened?

Not sure how the system would handle trying to add an additional tracking number since the package was already delivered although I have shipped additional items on an order in the past printing a 2nd label ... just never checked to see what tracking did.  The fact that it has been 9 days may or may not be a problem.

If it were me I would let it rest for now.

[victgar-7551]

Thank you for the feedback. The package will never show that it arrived because it has a different tracking number then the original. So it will always show that it was never delivered .  The buyer has even posted a review . I talked to eBay customer service and they said they can't change it only I can.  They tracked it and saw that it has been delivered..The ironic thing is that the buyer had it on eBay already for sale with  it's lomotive.... Looks like he will get paid before for me, for the item.  L.O.L.  there is nothing that I have not tried to make the tracking number go on the shipment...I have the eBay application on my phone.  Any one please let me know  how to  fix this order.

.

.