How do you get real help?

[shasc-1741]

I have an item that sold but it's not in my sold items and I did not receive an email.  The automated assistant is useless.  I have logged in and out and restarted just in case it was me but it's not.  Items sold after this item have appeared and emails were received.

[eburtonlab]

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid