09-07-2021 03:10 PM
I ordered and paid $110 for an item on EBay. I never received it. I contacted the seller-- no response. Now I can't get help. Everywhere I turn on the Website just gives me a runaround. The links take me to written explanations which don't help in my case. How can I get someone to help me?
09-07-2021 03:14 PM
Start by opening a not received claim.
After the last estimated day for delivery has passed, go to your purchase history. Select I didn’t receive it under more actions and follow the prompts. You have up to 30 days after the last estimated delivery date to file a claim.
The seller has 3 business days to respond, to either provide tracking that shows delivery or to send you a refund. If he doesn't send a refund and you still don't have your item, go to your case and click 'ask us to step in’.
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