How do I stop orders that are very late and no response from the sellers?

[rudyard1019]

I have two orders which are late.  I have reached out to seller with no response.  I arranged for contractors to come this week to install and items are a no show.  I want to cancel now as I’ve had to buy something else in their place.  

[inceptions]

When it's past the estimated delivery date shown in your Purchase History, use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.