How do I open a dispute ?

[missymaisie]

I can’t find anything, please help 

[twinkling.smile]

@missymaisie 

What is the reason for the dispute?

Item not received?

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

Item not as described?

https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

Both have two steps to take if one is not enough.

[missymaisie]

Thank you for your answer. It is item

 not correct and I couldn’t find anything that was the correct response for me, and the

seller hasn’t  responded to 4 messages over 3 days. I will try the link you sent me.

thank you again

Carol

[missymaisie]

To be honest with you I’ve tried that link and it only is for returns or refunds. But if they are not replying to my messages I don’t trust to send it back and actually get a refund so im not going to bother. I will just be wary of eBay now.

its only £8 so I will keep it myself and accept the loss.

thank you again, very kind

Carol

[twinkling.smile]

Yes, requesting a return is the right procedure.  The seller needs to send you a free return label and if they don't, you can ask eBay to step in. No risk for you as buyer.

The UK link: https://www.ebay.co.uk/help/buying/returns-refunds/returning-item?id=4041

It's up to you what you chose.