How do I get the address verification on letterhead?

[gosimus]

According to the tracking number on an item in my Purchase History, an item I bought was delivered to Frisco, Texas.  I live in Nebraska, as some of you may already know. 

I've messaged the seller and her/his response was to ask "Please allow us sometime to investigate this issue..."  That's reasonable, and I'm willing to allow them the benefit of the doubt, but I want to be prepared in case it goes south. 

I've read here on the boards that I can expect to lose an Item Not Received because of that tracking, and will have to appeal and provide documentation that the wrong address was on the package. 

I called FedEx, and explained that I didn't receive the item.  The customer service rep checked, and verified over the telephone that the package with that tracking number was addressed to a location different from my address. 

I asked for a letter to that effect, and I emphasized that I don't need them to disclose the actual address, only to attest that it is not my address.  The customer service rep would not do that. 

I called FedEx again, and got a different rep.  Went through my story again, and the second rep wouldn't give me the letter either. 

Tried my local FedEx office, and the manager would do nothing except refer me to customer service. 

So, if anybody who reads this knows how to go about getting FedEx to provide that letter, would you please tell me what I need to do? 

[rfmtm]

Both the online rep and especially the local office should have had no problem in providing what you need.  Afraid you are going to have to ask for a supervisor.  Certainly FedEx, as is ebay, is well aware of this type of scam going on.

[wooden_flower · Accepted solution]

Wow @gosimus I am sorry to see you dealing with this.

If the item was delivered to a totally different location, you should not need the info from fedex.

Have you opened a not received claim?  Do that first.  The seller may try to provide a different tracking # to the case, so wait for his response.  If he keeps the same tracking #, you should just be able to appeal the decision based on the location, if it closes in favor of the seller.

It probably would not hurt to contact customer service as soon as you open the claim - ask them to read the correspondence from the seller and view the supplied tracking.

If the seller changes to a tracking # that is in your zip, then you need to ask fedex for help.  I have read that what you need to ask for is confirmation that the subject package was not addressed to or delivered to you.  You do not need to know where it actually went - just that it was not to you.

[gosimus]

@wooden_flower 

< Have you opened a not received claim? >     

Thank you for answering.  No, I haven't yet.  The seller replied on Oct 2 that a bug might have caused the wrong tracking number to show at my end, and they've contacted their "shipping partner" to send me a replacement. 

I suppose it's plausible... I'll wait a week, until the 9th, and then I let slip the dogs of war. 

[gosimus]

@wooden_flower 

< then you need to ask fedex for help >    

FedEx was no help.  I did ask for a supervisor and still got the same song and dance about "policy" and whatnot.  However, as it turns out, I didn't need the documentation.  Around the 28th day or so, I messaged the seller and asked for a refund, and he issued it without my having to open a dispute.  I gave a positive feedback for being cooperative ... after all, it was my decision to wait that long.  Thank you for your help. 

[wooden_flower]

@gosimus 

I am glad it worked out. 

One trick I learned, in case you ever need it, is to chat with FedEx or UPS online, instead of calling - then if they say the package in question was not addressed to you, you can screen grab the chat and customer service will accept it as written documentation 🙂

[house*of*paws]

Hi @gosimus 

I was hit with the ‘fake tracking scam’ with all 3 of the major shipping companies several months ago … back when it was just becoming known.  

I had difficulty getting FedEx to provide documentation as well.  The solution was to request phone transfer to their Fraud Department … which was familiar with the scam and sent me the documentation attached to an email.

The next time it happened … I went straight to their Fraud Dept. and got the info immediately.

EDITED TO ADD:  My bad for not noticing the date of this thread.  😳

I’ll leave the post be, as it may be useful to others with this problem.

[gosimus]

@house*of*paws 

< My bad for not noticing the date of this thread ... I’ll leave the post be, as it may be useful to others with this problem. >    

Others, schmothers.  And I don't mean brothers Dick and Tommy.  This info may be useful to me if there ever is another time.  I didn't know about the Fraud Dept.  Thanks for chiming in. 

[house*of*paws]

@gosimus 

A couple of my sellers were cooperative as well.

AFAIK, this is a ‘middleman scam’.  It’s the drop-shipper … or the drop-shipper’s supplier … who have access to tracking numbers having the same Zip Codes as the buyer.  

They pilfer one of these numbers when the product is out of stock.  The seller is being victimized along with the buyer.