How do I get a eBay representative. I’m starting to sell a lot and need assistance with stuff

[pghcards]

I’m having some issues with people not paying and putting in disputes for no reason 

[comics-scifi-collectibles]

@pghcards  Not paying is easy to solve>>  

As a fellow seller I know how frustrating non paying buyers can be.

When a buyer doesn't pay you can cancel the sale after 4 FULL DAYS so on the 5th day cancel as buyer hasn't paid. This gives the non-paying buyer a strike on their account and they also will not be able to leave feedback. Then you relist OR do a second chance offer.

If the buyer receives 2 or more strikes in 12 months then they are blocked from auctions or best offers for one year ( as long as the seller sets this up in account settings) and can only make immediate payment purchases, if they get too many strikes then eBay may remove the buyer from the site.

Do not send an invoice or it starts the clock over again for when you cancel as buyer hasn't paid. eBay sends payment reminders.

Unpaid items:

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=1

Add the buyer to your blocked buyer list:

https://www.ebay.com/bmgt/BuyerBlock?

Have you set up your buyer requirements in account settings?

Click this link: https://www.ebay.com/bmgt/buyerrequirements Then block buyers with 2 or more unpaid items in 12 months.

If you are not shipping internationally also block buyers in locations you do not ship to.

Then at the bottom of the screen look for buyer Payment Requirements put a check next to both of these:
Require buyers to provide a payment method before they place a bid.

Require buyers to provide a payment method before they make an offer.

These settings will cut down on your non paying buyer issues.

[comics-scifi-collectibles]

@pghcards  Sending two replies since my first one was so long on handling non paying buyers.

What do you mean buyers are putting in disputes for no reason?     

Are the disputes not as described  OR not received?   Let me know which one and I can tell you what to do under eBay policy.   We Mentors are better to ask for help with this type of question as sometimes CS gets the rules wrong.  

[pghcards]

The problem this time is the buyer paid after I gave him 20$ off . I shipped next day and a few hours later he put up dispute . So they are gonna get the card regardless. And I’m hoping I still get paid . 

[pghcards]

The reason for dispute was “didn’t recognize the transaction “ I mean what ? I gave him a deal and he accepted. And now finds are on hold and I already shipped the item 

[comics-scifi-collectibles]

@pghcards. Was this a credit card charge back?  Those are difficult to win.  Your best option is a package intercept if it's not too late.     You do that on the carriers site. 

If it's a credit card dispute you should be able to reply with an image that shows the order details with the buyers name and address.    However if their card was stolen then you'll lose the case. 

Did you try talking to the buyer and sharing a copy of the order details?