Thank you for your response and very useful links, greatly appreciated.
If possible, can you help me with my situation (case opened against "ITEM NOT RECEIVED"), I would appreciate the insights and any help you can provide. thank you.
Basically, I made a purchase from an UK eBay seller (in a combined shipment via eBay Global Shipping Program). The package was supposed to be delivered by Oct 15, but I did not receive the package, nor any pick-ups notification. Upon checking the tracking info (from Pitney Bowes, then UPS), it showed there were 2 attempts made on Oct 11 and Oct 14. It also showed "package/delivery was refused by recipient", and package will be returned to sender.........
The stated tracking status above were conflicting, confusing, and incorrect, to say at least.
However, a later delivery update from UPS (on Oct 15) showed, "The delivery address was incorrect, but the issue has been resolved. Your delivery has been rescheduled."
I was home on Oct 11 & 14, as I was working from home. There was no "pick-ups" notifications either. Not to mentioned, I had "NEVER" refused the package delivery.
I filed an eBay case on Oct 17 on this "item not received", but eBay closed my case in a few days based on the "aforementioned" tracking info (prior to and on Oct 14).
Since then, I had tried several times to contact UPS and to track down the package. On Nov 15, I visited both local UPS store and warehouse, I was told by the agents (in 2 locations) to file a loss claim. But I was told the "loss claim" has to be filed by the "seller, or sender" as they will have the detailed package info and shipping info (such as account #).
On Nov 17, I contacted eBay customer service and trying to resolve this "item not received" issue. I stated my latest findings (at UPS) and asked for help in getting my full refund. After several (4-5) communication via customer service calls and explaining my situation and findings, I still could not get the full refund. In most case, the eBay customer service agents would repeat the "WRONG and OUTDATED" tracking status (info prior to and on Oct 14) and refused to give me a full refund. I would mention to them (every time) that the latest status (from UPS, on Oct 15) showed, there would be a re-delivery. So I, as the recipient of the package was not the culprit of this delivery mixed-up.
As of today, I am still not able to get my full refund from eBay, after I had explained and showed all evidence that this re-delivery was never made. I had not received the package and most likely the package was lost in shipping.
Can you please help me with any suggestions or advice on how to proceed, so I can get my full refund for this purchase I did not receive? Thank you for your assistance in advance.
