I have had a transfer charged to my bank account because -- they said -- my pending payouts were insufficient to cover charges. The primary reason that might be true is that they are holding payments for sales for several days. Payments made instantly by buyers. But beyond that, the transaction shows that I had $400 available, which I would not have had even if all sales were "completed", AND I was charged for 220 transactions. Those 220 transactions were for essentially the entire month of June and all but the last handful had already been charged against sales in my payouts. In addition to that, amongst those charges during June I was charged for insertion fees when my store deal allows me 1000 free insertions. So bottom line is they are thoroughly screwed up and owe me a substantial refund. Anyone else have that happen?
I am visualizing it taking a day on the phone to deal with it if I can get through. I see messages that customer service reps were working from home and to contact them through Facebook or Twitter. Is that still true? Facebook and Twitter are too sleazy for my taste and I canceled my Twitter account when their censorship policies came to light. I am hoping there is a better way. Anyone have any suggestions?
