I sold a pair of men's Johnson & Murphy dress shoes that I listed as size 15 because that was the size stated inside the shoe. The size was believable to me because I wear a size 6.5 in women's shoes and these shoes were huge next to mine and everyone in my family (sizes 7-9). The buyer left me a message which I did not see when I checked eBay that day about 4:00 am. I had a gigantic garage sale that kept me so busy that it was hard to eat or go to the bathroom. My legs were hurting so badly I went straight to bed afterwards. The next morning I notice he's already given me negative feedback for selling him kids shoes (not true) saying they were probably size 8 or 9 (also not true) and ignoring his complaint (I didn't see it when I checked my email that morning). He understood when I explained to him why I hadn't answered him on that same day, that I never intended to deceive anyone, and I'd be glad to refund his money which I did. However, I asked if he'd remove the negative feedback. I said that I'd investigate how to go about doing this and he said he would also. I filled out the revision request. A day later the negative feedback is still there. Am I doing what I'm supposed to do to get the feedback removed? Is it hard for him to remove the feedback? What needs to be done by either of us?
