How can I find a way to talk to an ebay customer representative?

[tongjiali]

I placed an order at ebay on 11/12 for two ring cams. I wanted to buy two wired ring cams, but wrongly placed the order for cam battery. I created a return case for cancelling the order on the second day and sent several emails to the seller. The seller did not reply any of my emails. After several days, I decided to cancel the case and accepted the cams with battery. But the problem is till now I did not receive the cams. Three weeks have already passed and also no tracking number is provided with the ebay order. My emails to the seller were never replied.

I cannot create a new case for this as I already created one although I canceled it.   I want to talk to an ebay customer presentative, but looks like ebay closes its phone customer service (866-540-3229). I even cannot find an email address or on-line chat to report my situation ☹. Is there anyone here that can help me out?

Thank you very much in advance.

Tong

[twinkling.smile]

@tongjiali 

A closed request cannot be reopened.

Did you pay with Paypal? PP also offers buyer protection.

File a dispute here: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

After a while you can escalate if necessary = asking Paypal to step in. Do that before the dispute expires.

And here you can read about an offer from Paypal for paying the return shipping costs: https://www.paypal.com/webapps/mpp/returns

[tongjiali]

Thank you for your help!

I paid it through my visa card. Could I call the customer serivce of my visa card for a solution?

Tong 

[twinkling.smile]

Hopefully you can.

Maybe there is info on their website.

[tongjiali]

Will try. Thanks!