How access all my purchases for 2023?

[arubajuba]

I keep trying to get the record of all my purchases for 2023, but only get the last 60 days.

[wooden_flower]

There aren’t even 60 days in 2023 yet, so that is the only selection at this time 🙂

[arubajuba]

Ah yes -  but I can’t see all my purchases.  Trying to locate items identified as PAYPAL EBAY on my credit card statement which covers from 01/07 to 02/02.  
Thanks for your quick reply!

Best regards - Anne

[wooden_flower]

I see from my purchase history that you should be able to choose '2023', but I don't think that will help since it should be the same items - I think you are seeing a display problem that I have read about. I am going to ask another mentor to help.

@eburtonlab  Didn't you have a way to see the history that isn't being displayed?  Thanks!

[eburtonlab · Accepted solution]

If you have more than one eBay account, be sure to check each account.

In some situations, the purchase history may not display every purchase for the entire year; if you know the item title, try searching by a keyword in the title to see if that brings up a specific transaction.

If you are using the eBay app, try viewing your purchase history using a desktop browser (or vice versa). Or try viewing your Purchase History on ebay.ca instead of ebay.com to see if any additional transactions appear.

Your Purchase History only covers the current year, or either of the two most recently completed calendar years.

You may be able to spot some transactions on your feedback page if you exchanged feedback.

If you are registered in eBay Bucks, check your eBay Bucks page for a list of recent transactions.

You can request a report of your older transactions here:

https://www.sarweb.ebay.com/sar

Reports take a week to generate, and then you must use the resulting link within another week before it expires. Transaction data is quite basic: item name and number, date, price, shipping, seller username. No pictures or descriptions.

Keep in mind that if you used a coupon, credit or discount, the total amount you see in your credit card statement may not match the total in your purchase history. Likewise if the transaction was international or involved a currency conversion.

If you cannot identify a transaction that corresponds to the credit card charge, contact your card issuer for more details of the transaction or to dispute it and get a new card number issued.

[wooden_flower]

@eburtonlabThanks - I thought there was some display issue with more than 1 or 2 pages?  Or did I dream it?  The OP has lots of purchases 🙂

[arubajuba]

Thanks for continuing to work on this.  I have made a lot of purchases of postcards - therefore small amounts.  It’s the postings between 1/14 and 2/2 which have a gap.  Thanks for your research.

[eburtonlab]

I think the eBay app in particular had problems displaying many purchases in a short period, but there may be a point where even the desktop version of Purchase History chokes.

The OP's feedback did not appear to indicate that level of purchases, but if there were multiple transactions with the same sellers, that would not be reflected in the numbers in the tables, so it is possible the OP is running into a problem because of the total number of transactions.

Not sure if there is a guaranteed workaround if the total number of transactions causes a problem. At that point it is just a question of trying different things to see if the correct transaction appears.

[arubajuba]

I will try accessing “missing” transactions through feedback from sellers.  Hope that helps!

[arubajuba]

I was able to identify a lot of transactions through "feedback left for buyer."    Not all, though!  Thanks for your help.