Hoping a mentor could help me with a feedback question

[highpassaudio]

After a near perfect Feedback record,  I had the privilege of dealing with that special buyer who decided to write one of the worst reviews a seller can get.    There is no chance this guy will accept a revision.    He didn't want a return,  he was upset that the package got caught up in a storm and was delayed.  I shipped the next business day using the only service (Fedex ground) that was offered on my listing.    He was not a nice guy and there was no reasoning with him.   I would do whatever was needed to fix any mistake I made, however there was nothing I could fix here, and nothing I would have done differently.     I expected a negative, however after reading what he wrote,  I am wondering if he might have crossed the line a bit with the book that he wrote me.  I am simply looking for advice on if I would have a shot calling ebay .   This is something I have never had to do and not sure if he violated any rules.    I would really appreciate any feedback on my recent Negative feedback.   It cant be missed.    Thanks in advance.  

[wooden_flower]

@highpassaudio 

It never hurts to ask customer service to review it for removal - I would focus on the delay being caused by the storms. I don't see anything in his comments that would make it removable.

To speak to customer service, use the link on the left side of this page “have us call you” - https://www.ebay.com/help/contact_us?id=4002&st=10

 
If you don't see 'have us call you' right under the chat link, click chat.  Then at the bottom of the chat topics, click more, then click contact an agent.

[highpassaudio]

Thank you very much.  I took your advice and they actually took the nasty message down.   They said it violated the policy.   They did still leave the negative, however there is no comment.   I am fine with that as it was the customers right to leave the negative whether I felt I deserved it or not.  The comment however was over the top and very unprofessional.    I am calling it a win .    

[wooden_flower]

@highpassaudio 

Great - I'm glad they were able to at least remove the wording.