Help with a return

[islandbob.2008]

How can I ask Ebay to step in, I went to purchases, tapped more options but ask Ebay to step in does not show up

[comics-scifi-collectibles]

@islandbob.2008. You will not see the option to ask ebay to step in and help until the 4th business day after opening the refund request. 

See this page for instructions 

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/ask-ebay-step-help-buyers...