Help me! Please help me if you can!!

[opticstogo]

I sent a customer the wrong color of an item.  We got it worked out where he started a return while I sent him the correct color.  He received the right color, told me that in an email and has left me good feedback.  He's happy!  I received the wrong color back and eBay wants me to refund within 5 days.  I tried their bot and just got sent around in a circle.  Is there a way to get a live human so I can get this resolved?  Thanking you in advance for any help you can give me!!

[disneyshopper]

To contact Ebay Customer Service, use this link and click on "Have us call you":

https://www.ebay.com/help/contact_us?id=4002&st=10

Customer Service is open 5:00am to 9:30pm Pacific time.

In the future, the buyer files a Returns Request, sends the item back.  Seller refunds the buyer.  Seller relists the item, buyer purchases again, seller ships out the correct item.