03-16-2025 05:57 AM
I sold an Apple watch and printed out a USPS HAZ MAT Ground Advantage label. I trimmed off the bottom part of the label underneath the main barcode but now I realize that was a big mistake because the part I trimmed off was marked with “Restricted Electronic Device-Surface Transportation Only” on it next to the bottom QR code. I took the package to my local PO and the clerk scanned it in but never said anything about that bottom part missing off the label. The shipping has not updated at all it still just says “Accepted” at my local PO and this was 3 days ago. Is this why it’s not moving due to me cutting off that portion of the label? What should I do? Any help is much appreciated! I am very much stressing out!
03-16-2025 08:25 AM
@wethepeople06 Not much you can do at this point. It's too early to do a package search
When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience.
If the package is 5 days late ( probably longer for your mail class) then I file a missing mail search for it.
I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed. I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.
IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back.
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