Fraud help

[_lena_]

I purchased a phone on ebay. The seller kept making excuses why he didn't ship it. Buy the time i tried to make a claim ebay said it was to late because the estimated delivery date was over 60 days even though I had message that said he didn't ship it.  I filed with my credit card company. Then the seller shipped it (tracking label changed to shipped). I received ebay email and usps text that it was delivered. It was not. Contacted usps and becuase the lable was printed over 60 days ago, it was no longer insured. I made a missing mail case. The postoffice was able to see name and address on the package and it was not sent to me. Ebay gives me the run around. The seller committed fraud and i want to file a police report but  ebay refuses to give me seller contact info and seller  has not been removed from ebay

[eburtonlab]

Once you start a case with your credit card company, eBay can no longer help.

Good advice for dealing with false tracking can be found in the marked solution to this thread, though you will have to pursue a claim with your credit card issuer instead of eBay:

https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...

What kind of feedback does your seller have?

You can avoid many false tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.

If you do run into an issue on eBay, keep in mind you only have thirty days from the last estimated delivery date to purse an "item not received" claim, so do not let your seller delay you until that deadline has passed.