Error with Personal Information Settings

[wbm2112]

I have had this issue for some time now and I don't know what's going on. I have tried clearing cache and different browsers, but nothing has worked.

When I try to access my Personal Information in the account settings, I am asked to retype my password and then go through the 2FA process just see an error message saying "Sorry, something went wrong. Please try again later." See photo:

What is wrong and how can I contact eBay customer service to fix it?

[eburtonlab]

Is it possible you are using an old bookmark or link?

Try this link:

https://accountsettings.ebay.com/profile

Or try updating your personal information using the eBay app.

Possibly the issue is related to your recent change of ID.

[wbm2112]

I am not using any links or bookmarks. I log into my account, go to the account settings tab under my username (top left corner), then click on personal information.

I even tried the link you provided and got the exact same error message.

Is there a phone number for eBay customer service?

[eburtonlab]

Does the link work any differently if you disable 2FA?

How long ago did you change your ID?

There is not a public phone number for you to call, but you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/