09-03-2021 12:58 PM
09-03-2021 01:02 PM
Hi @marchwnds1
We only get one shot per item to open a claim with eBay. You can open one with PayPal, however. Start the process using the following link in order to get return shipping reimbursed:
https://www.paypal.com/us/webapps/mpp/returns
Mention in the claim that you closed the return case with eBay by error ... and cannot reopen it. Also BE SURE to escalate the claim after 7 days so that it doesn't time out on you.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.