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Ebay overcharge my buyer $111 in shipping charges on a sweater she bought from me how do I refund he

I can't find any way to talk to anyone other than a bot at ebay?? please help

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Ebay overcharge my buyer $111 in shipping charges on a sweater she bought from me how do I refund he

It looks like you entered a flat amount of $111, since I get the same cost no matter what zip code I enter.

 

Figure out how much you want to refund your buyer, then go to your sold orders.  Select send refund, enter the amount and send.  eBay will add the sales tax, if the shipping was taxable.  Your fees on the refund will be reversed.

wooden_flower Volunteer Community Mentor.
eBay member since 2001.

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