01-03-2023 06:48 PM
Hi! Several weeks ago I went to visit my sister in Ohio. I put my store in vaycay mode with the option to purchase and wait for my return. That's when the storm hit and I could not get home for another week. When I got home, I printed up my postage and mailed off my packages. However, for more than a week now, Ebay is not showing the payments for those items, I'm actually negative because they did charge me for the postage but have not posted payments. What can I do? Trying to contact Ebay for help is very similar to getting my flight changed with Southwest. It's just not happening.
Thank you kindly, Michelle
01-03-2023 11:59 PM
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.