Ebay global shipping program - incomplete address

[jetta20162_7]

Hi, i recently bought something via global shipping program (GSP) and at some point the tracking of the item stated that the item can't be delivered due to incomplete address while another item from the same seller did not have this problem. Obviously i provided the full address within my ebay profile and never had this problem before when using GSP. Is this the sellers fault providing incomplete address information or GSP itself?

[theshoppingmom2]

@jetta20162_7 

Buying from sellers using the Global Shipping Programme

If your seller is in the UK, they may send your item through the Global Shipping Programme. If they're using GSP, you'll see the Global Shipping Programme logo on the listing.

Benefits of the Global Shipping Programme for buyers:

• You'll pay all shipping, taxes, and import charges up front, and you won't have to pay any extra charges when your item is delivered
• Tracking is always included so you can track your item right to your door
• International deliveries made through GSP include customs clearance so you don't need to handle any extra paperwork

Once you've paid for your item, the seller sends it to the global shipping center. From there, it's sent to you. When you pay, your payment will be split into two transactions:

• The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping center
• The second payment covers the international shipping cost and any import charges, if applicable

After you've completed payment, you'll be able to see both the total cost and the amounts paid to the seller and the global shipping provider on the Order details page.

Here is more information on how the program works. 

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...

You will also have to open a case for item not received