Ebay buyer paid items in one transaction, EBAY has made 2 tranactions 1 for post and 1 for Pickup ..

[gradolth01]

Client has requested pickup but EBAY in my seller hub has made 2 transactions one as pickup and other is for post. client has not requested postage.

I have sent in request to get changed but no reply from ebay? All the help does not help and nothing from EBAY for 4 days.....

Has anyone got a EBAY hotline for EBAY as no contact details for EBAY and it just keeps on going around in circles which is no hel[

[comics-scifi-collectibles]

@gradolth01   The only thing you can do is cancel the sale as problem with the buyers address, issue a refund,  then relist with local pick up only.    You will need to first log out of eBay.com the US site and return to eBay.com.au   

Or you can manually mark the second item as shipped without shipping it but you will not have a QR code at pick up for proof of delivery.   

Cancel order: 

https://www.ebay.com.au/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=12&pos=1&query...

[gradolth01]

@comics-scifi-collectibles

Thanks for that.

One of the other things that is strange is that client has received an email with all the items purchased including bar code for pickup, even though there is 2 order Ids from EBAY in my sellers hub and have charged an extra $30 for postage that wasn't ticked.

Looks like i will have to do the order sent option.

I just thought for a big company they would have some sort of support hotline, but the support is F&^king pitiful.

[comics-scifi-collectibles]

@gradolth01. That is so weird.   If the buyer was charged for the shipping you can issue a partial refund from the drop down menu next to the item.  

Here's how to contact customer service  

1. You can select the option to have eBay call you or chat from the left hand side of the screen on this linked page: 

https://www.ebay.com/help/contact_us?id=4822&st=10

If see the automated chat select contact us then type agent in the chat box.     Then you can request a call back or chat with a live agent. 

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/