Purchased insured UPS Ground shipping through eBay. Item arrived damaged. I (shipper) filed damage claim through eBay/UPS - emailed per eBay "guidelines".
Promptly received email response that claim approved. Faxed back bar coded approval letter with other documentation requested the same day. Fax was "successful".
Waited almost a month, then called eBay who connected me with UPS "customer service". UPS said "local facility will contact me regarding claim payment" which of course they did NOT do. I contacted local facility - they basically laughed at me.
Appears I will pay dearly for the damaged item in return for the few cents I saved using eBay shipping!
Is this just another poorly thought out and poorly initiated eBay process that nobody knows anything about??
