Regards,
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@guppy13 wrote:Thanks for the response but it doesn't actually address my real question. I don't see a reason to accept returns when it is not my error. In this case I think Ebay has agreed with me and they told me I am protected and I don't have to do anything more. But normally I am a nice guy and if a seller contacts me and asks to return something I will take it back but they have to eat shipping both ways if not my mistake. In this case the guy filed a grievence on the day I was required to ship the item saying he had not recieved his item and I am not working with him. Normally to file a grievence you have to wait several days and try to work with the other person but nope he just skipped all that so my funds got locked up. I responded to ebays grievence and they have said I am covered and I will get paid but it will take a couple of weeks to resolve. Now the buyer wants me to authorize a return and shipping label which I see I will get stuck paying for if I do. I am not going to eat $20 on shipping for a $50 item because he not only bid on the wrong item and let me know, but then he paid at the end (instead of canceling) and then didn't respond for 44 hours after paying to tell me not to ship it when I asked what we are doing. But minutes after I checked it in at the post office, then he responded to say he didn't want it. He should have never filed the grievence and I would have worked with him like I've done with others in the past. This is why I don't accept returns. When I do everything right, I should not have to. And this will probably be the second guy I said no to.
-Yes, if you accept a return and provide a return shipping label you would be paying shipping both ways.
-Buyers cannot Cancel bids, only Sellers can do that. Buyers can retract bids but many abuse that since it supposed to allow them to change a wrong bid that they place.
-Buyers cannot cancel transactions, they only Request a cancellation, Sellers have to cancel or not
-eBay reps have been known to get it wrong, in your case I hope they are right and that you are protected.
-If your return policy was that you accepted returns BUT Buyer pays you would not have this issue UNLESS the Buyer files one of several reasons that force you to pay for the return shipping AND refund in full once you get the item back
-The Buyer filing a claim that they did not receive their item BEFORE the estimated delivery should NEVER have been allowed, we have brought this to eBay's attention in the past but for some strange reason it still happens, sorry about that.
-By all means decline the return request if eBay told you that you are protected ...
Hi @guppy13
First of all, the Buyer needs to file a return claim through eBay and then you respond to that. Forget the No returns policy, eBay has numerous reasons a Buyer can select from and force you to pay the return shipping and refund in full once you get the item back.
The No returns accepted policy applies to remorse returns, not much else.
You can just message the Buyer and let them know the cancellation request came in after the item shipped. Nothing more, just that and see what they respond with.
Here is a link to the eBay Seller protections ... Accepting returns may be something you consider for the future. Seller protections | eBay
@guppy13 wrote:Thanks for the response but it doesn't actually address my real question. I don't see a reason to accept returns when it is not my error. In this case I think Ebay has agreed with me and they told me I am protected and I don't have to do anything more. But normally I am a nice guy and if a seller contacts me and asks to return something I will take it back but they have to eat shipping both ways if not my mistake. In this case the guy filed a grievence on the day I was required to ship the item saying he had not recieved his item and I am not working with him. Normally to file a grievence you have to wait several days and try to work with the other person but nope he just skipped all that so my funds got locked up. I responded to ebays grievence and they have said I am covered and I will get paid but it will take a couple of weeks to resolve. Now the buyer wants me to authorize a return and shipping label which I see I will get stuck paying for if I do. I am not going to eat $20 on shipping for a $50 item because he not only bid on the wrong item and let me know, but then he paid at the end (instead of canceling) and then didn't respond for 44 hours after paying to tell me not to ship it when I asked what we are doing. But minutes after I checked it in at the post office, then he responded to say he didn't want it. He should have never filed the grievence and I would have worked with him like I've done with others in the past. This is why I don't accept returns. When I do everything right, I should not have to. And this will probably be the second guy I said no to.
-Yes, if you accept a return and provide a return shipping label you would be paying shipping both ways.
-Buyers cannot Cancel bids, only Sellers can do that. Buyers can retract bids but many abuse that since it supposed to allow them to change a wrong bid that they place.
-Buyers cannot cancel transactions, they only Request a cancellation, Sellers have to cancel or not
-eBay reps have been known to get it wrong, in your case I hope they are right and that you are protected.
-If your return policy was that you accepted returns BUT Buyer pays you would not have this issue UNLESS the Buyer files one of several reasons that force you to pay for the return shipping AND refund in full once you get the item back
-The Buyer filing a claim that they did not receive their item BEFORE the estimated delivery should NEVER have been allowed, we have brought this to eBay's attention in the past but for some strange reason it still happens, sorry about that.
-By all means decline the return request if eBay told you that you are protected ...
