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Direct link to my claim

Hello. How do I get eBay , a real human being, to open up a line of communication regarding a recent existing open case of not receiving an item? It seems I have to go to 4 different places, pages to get to my claim and not even knowing or understanding how I got to what ever pay I got to or need to get to?  Why does eBay make it so difficult to provide direct common sense communication link?

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Direct link to my claim

What is the current status of your case?

http://resolutioncenter.ebay.com/

 

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