I ordered an item on eBay and the tracking number that I was given showed that the item was delivered. When I contacted the seller and eBay I am told that tracking says I received the item. I called fedex and gave them the tracking number but they said that the number I gave them does not match my name or address. I have triple checked this number on all of the emails I have received from eBay and the seller and the number is correct. FedEx tells me the seller needs to give me the correct tracking number. I have reached out to the seller and explained this to them but have not gotten a response. Any suggestions as to what I can do to resolve this? I want a refund or my purchase.
While FedEx can't disclose the other name or address, they will supply a statement that it was not your address associated with the tracking number the seller uploaded, and that is what you need to show ebay in your appeal.
You will need a copy of that documentation from FedEx that the tracking number was not for your address to send with you appeal of the case to get a refund. Ebay is well aware of this scam.
Would that be the proof of delivery? FedEx will not give me any information because they say this isn’t my tracking number. Also, neither my name nor my address is on the proof of delivery, only my city and zip code.
While FedEx can't disclose the other name or address, they will supply a statement that it was not your address associated with the tracking number the seller uploaded, and that is what you need to show ebay in your appeal.
Spoke with FedEx and they told me eBay has to call them for tracking information. They cannot give me any statements because my info is not associated with the tracking number that the seller gave me. I am beyond frustrated because it is impossible to get a human being at eBay on the phone to help me.
