I bought an item and was sent a fraudulent item on 9/21. When I went to return it for a refund the seller had deleted their account. I made a claim on 9/21 and eBay came to a decision that I needed to send the seller the item back and eBay would refund me. I used eBay’s own provided shipping label. I could see on eBay’s “return details” of the item that the item was delivered back to the seller on September 30. So where is my refund? Well apparently eBay won’t give it to me because:
‘We closed this case because we didn't receive tracking details by Oct. 8. Though you won't get a refund, you can keep the item.”
How does eBay not have the tracking details of their own shipping label when I can go to the “return details” ON EBAY and EBAY TELLS ME my return was delivered? And it was even delivered before their own deadline. Obviously I can’t manage to get ahold of eBay on the phone so this is me throwing lines out to get some resolution. When I go through the website tree to where it says to appeal eBay’s decision it leads nowhere.
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