Dealing with an Abusive Buyer

[buyandsellva]

So frustrated eBay Customer Support can't or won't help me with a buyer whose actions define the term "abusive buyer".  Falsely claimed the item was defective, prompting a return when the listing clearly stated "no returns" and insists on a full refund vs. refund of item amount less shipping paid.

Further, the lovely coat was shipped back to me in a flimsy plastic mailer bag and not in the USPS Priority shipping box in which it was shipped to her.

Guessing I'll have to swallow the shipping and let this be one more instance where eBay favors the buyer over the seller.

[wooden_flower]

The eBay return label that you paid for did not cover priority mail.  If you wanted it sent in the priority box, you needed to create your own return label to send to the buyer.

All sellers get bogus returns - it is part of selling online.  You have certainly sold enough to know that.  Did you know that 30% of all stuff bought online gets returned?  Buyers are used to being able to return something and many have no problem lying about the reason, if needed.

All you can do, as you have done, is report the buyer for abusing the money back guarantee.  If all sellers were good about doing this, more buyers would lose their return privileges, which is what happens when a buyer makes multiple abusive returns.