Customer service help!!

[thedeb-83]

I am a seller. I sold an item and the package was returned to me. So now it is marked as delivered and I cannot reprint mailing label for a new box.

Can someone help me? Or give me the phone number for customer service???

I want to rebox and resend to customer??? 

[comics-scifi-collectibles · Accepted solution]

@thedeb-83     While you can choose to pay to ship the item again yourself you are not required to do so.  The buyer must provide a valid address at checkout.

There are two options for handling a package that was returned to you as not deliverable.

1.  Contact the buyer and see if they have another address to ship the item to.   If they do then you can share your email address since you have a recent sale together and have them send the funds to you electronically use Venmo or other payment transfer method to pay to ship the item again.

This is not considered an offsite sale since the sale already took place.

You should buy the shipping label on Pirateship.com or other source.  Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system.

2. If they don't want the item or don't respond. Go to the sold item and select send refund from the drop down menu next to the item.   Then on the next page select OTHER for the reason.   Next refund the ITEM PRICE ONLY.  Do not give a full refund with the shipping costs. eBay does refund sellers fees on the amount that you refund the buyer.     If you have to do this option I'd add the buyer to my blocked buyer list>

https://www.ebay.com/bmgt/BuyerBlock?