Contacting ebay

[badblud]

Hi..is there any other way to contact or mail eBay team regarding a case where I paid for an item and it hasn't arrived nor has is shipped..it's last estimated arrival date is due too. I would prefer mailing or chatting rather then using phones.

[comics-scifi-collectibles · Accepted solution]

For an item that is not received  open a case in the resolution center, there is a link at the bottom of the page.

http://pages.ebay.com/ebay-money-back-guarantee/

You can file a case when it's past the last expected delivery date and your item has not arrived.