Complaints about a seller

[ozdy_0]

Yes I have a complaint about the seller, the seller refuse to send a return label. The seller wants me to pay for shipping and refused to reimburse me my shipping cost for defective item that they sent me. EBay customer service is the worst I've ever seen, I'm stuck in limbo. EBay keeps telling me to send my return, but won't step in when I have a complaint about the seller not reimbursing me my shipping cost if I do return the item.

[janet9988]

https://www.ebay.com/rescenter

Seller wasn’t able to help? Ask eBay to step in

Sometimes, there might be an issue you’re unable to resolve with the seller. When that happens, we’re here to step in and help. We’ll review the request, and get back to you and the seller with our decision. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. We’ll review the new information and get back to you with our final decision.

Ask eBay to step in and help for buyers

Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. We’ll consider all the details and be as fair as possible with our decision.

Appeal eBay’s decision on a case for buyers

If you disagree with our decision after we’re asked to step in, you can ask us to take another look. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours.

[house*of*paws]

Hi @ozdy_0 

Is the seller in China?  Foreign sellers are unable to send return shipping labels.  They have to send you the money for the return instead.

You won't be able to get reimbursed if you pay for shipping.  You can try contacting eBay through Social Media and let them know you need money for return shipping BEFORE returning the item:

https://twitter.com/askebay
https://www.facebook.com/eBay/