Changing name (not user name)
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‎11-27-2022 02:29 PM
I’m trying to change the name on my account. I use my middle name. I registered on eBay 15 years ago under my middle name. They’ve had no problem taking my money, but now that I’ve sold items I can’t claim the money they’re holding hostage because suddenly my name matching the account matters.
no different than if I got married, how do I change the name on my account on the app, preferably?
Re: Changing name (not user name)
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‎11-27-2022 02:43 PM
@dickpanamainc You will need to use a PC or the full desktop site on your phone then go to account settings here:
https://accountsettings.ebay.com/profile
Here's how to access the full desktop site:
Use your phone's browser and go to ebay.com and request the desktop site. You will then have the same site as on a pc. You will have to zoom a lot but it does work.
If it reverts to the mobile site then see below.
Android:
Chrome> Ebay.com> select the 3 dot Chrome menu in the upper right hand corner> select use desktop site
Iphone:
How to request the desktop version of a website in mobile Safari
Visit the affected site in Safari.
Tap and hold the Refresh button in the URL bar.
Tap Request Desktop Site.
The website will then reload as its desktop version
When the site resets, there is a blue square menu icon in the upper left corner. It must be clicked to reveal the sidebar showing the boxes to be checked for sold, complete, etc.
If the desktop site reverts to the eBay app:
If you have an Android device, then using the device manager, under Settings: Apps: eBay: Open by default -- there is a setting called "Open supported links" holding that down gives three choices: "Open in this app" "Ask every time" and "Don't open in this app". Choose "Don't open in this app". Changing that setting should prevent browser links from opening up in the app automatically.
If you have a Chromebook, open Chromebook Settings, scroll down to Google Play Store and select it. Select "Manage Android Preferences". From there the above instructions should work -- go to Apps: eBay: Open by default: Open supported links: "Don't open in this app". Then back out of the settings and you should be all set.
If you have an iOS device, try holding down the link -- you should see some options about how the link is opened that should be remembered for the next time you open such a link.
Member since 2003
Re: Changing name (not user name)
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‎11-27-2022 02:46 PM
eBay is not holding your money hostage, they are waiting for you to correct the name on your eBay account so that it matches the name on your bank account.
Volunteer Community Mentor, buying and selling on eBay since 2004