Case

[marsha.handyman]

I was notified today that my case was closed and refund was denied.. Can l request to have my case reopen and re- evaluate 

[eastlaneave]

@marsha.handyman 

You can appeal here. Provide additional information about what happened.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/appeal-outcome-case-buyer...

[marsha.handyman]

Thank you for your quick response.  However I am still having a problem with submitting the appeal.

According to USPS seller received their items on 2/12/2025 @9:05 am placed in their Mailbox.  So does this mean they get to keep the money that I paid for a product in additional to receiving their product back..FREE of charge... wow what a bummer... I'm not understanding.. I replied to Ebay email denied notification attach all documentation that seller received their product back yet ebay did not respond. 

sadly I'm at a lost here... Thank you very much 

[evry1nositswindy]

Did you return to the case or did you let it time out?

[eastlaneave · Accepted solution]

@marsha.handyman 

Did you file the appeal as I suggested?
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/appeal-outcome-case-buyer...

You said you replied to an email, but that may not be read. There is a process on the above page.