Cannot update SSN - over a month chasing eBay

[msriesgo]

Hi

I opened my account in Europe over 18yrs ago - moved to the US some time later. Now with their new ridiculous policy I need to update the account info, but eBay has my id still set for the EU id number format and will not accept the US SSN - I have been chasing eBay for over a month and they have done nothing, as is expected with their new "eff you small seller" policy and their general level of idiocy.

I know some people have had similar issues but I haven't seen how they managed to solve it: 

- Anyone in the same boat?

- Anyone knows if I can sue in small claims court before opening a complaint with eBay? I have asked to open a complaint and they have always said they would call me back...that was two weeks ago.

Or anyone knows of a decent alternative in which to sell used sporting goods? Honestly thinking of closing the account and be done with these incompetents.

Thanks

Regards

[wooden_flower]

You could ask on the selling discussion board where more members can respond - I doubt if anyone who can respond here has had a similar problem.

I know the new system is not flexible, so I suspect they just do not know how to make the change for you. Have you considered opening a second ID for selling?

I would try reaching the payment team from the link on this page -

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=12&pos=5&que...

[msriesgo]

Thanks, will try and paste on the selling discussion board

I have tried contacting eBay at least once a week and having them get me through to the payment team: some of them seem to know what they're talking about, others don't, but none have helped solve the issue.

I did think about a second account, but I'd lose the ratings and would have to deal with blocked funds if I sold too many items, right?

[wooden_flower]

Your second ID would not show the feedback of this ID, but you can link your 2 IDs - that should get you a better selling limit, and probably no hold on funds, but I can't say for sure.

[disneyshopper]

Your registration shows you are located in the USA, and registered on ebay.com, so I don't understand why ebay would not accept your SSN.

[msriesgo]

"but eBay has my id still set for the EU id number format and will not accept the US SSN"

so I don't understand why ebay would not accept your SSN. - yes, that is why I am asking here, thank you

And as further proof of eBay's great service: I am still being billed in EUR even though I have asked them repeatedly to bill my seller fees in USD. I think it has to do with the above - some monkey has failed to pull on the appropriate lever and even though I show as US my account is still linked with EUR in some way

[msriesgo]

Could you tell me how pls? from what I can see either I have to use a 3rd party software (dodgy) or the community forums say it is no longer allowed - thanks

[wooden_flower]

How to create a second ID?  You need a second email account.  If you don't have one, you can get a free email account from hotmail or gmail.  I use hotmail.

Then sign out of eBay. Instead of signing in, click create account.

The linking to your existing account happens when you request a selling limit increase.  The details are here -

https://www.ebay.com/help/selling/listings/selling-limits?id=4107&st=12&pos=2&query=Selling%20limits...

I have 2 IDs, but I never sold on the 2nd, so I can only point you to the info. But lots of sellers use multiple IDs, so it is not unusual.

[msriesgo]

Thanks for the help. I will keep it in mind as a last recourse, but honestly would expect eBay to allow me to update what is a mandatory requirement they have come up with. Talk about irony.

Thanks for your help.