Cannot start refund request

[lavrentiadulyan]

The item hasn't arrived. The seller is not answering on my messages. 

I don't know why, but I cannot sart refund request. The ebay gives me only the opportunity to send message to seller. What's going on?

[eburtonlab]

You should be able to file an "item not received" case the day after the last estimated delivery date shown in your Purchase History.

If you are attempting to start an "item not received" case using a browser and getting a "technical hiccup" error:

Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.