cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancelled order requested by buyer before item shipped but Ebay still took shipping costs

30 minutes after I accepted the seller's offer they asked me to cancel the order so I did since I hadn't mailed it. I already had it boxed and printed the shipping label. Ebay deducted the shipping costs for this cancelled order from a payout for another item. Shouldn't I have been credited back the shipping costs since the order was cancelled and not mailed? Thank you in advance for any guidance.

Message 1 of 2
latest reply
1 REPLY 1

Cancelled order requested by buyer before item shipped but Ebay still took shipping costs

You need to void the label and the label cost will be returned after a few weeks .

Message 2 of 2
latest reply