cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancellation Concern

It says it's too late to cancel the order. But I accidentally entered the wrong address, need to cancel it and re-order what should I do? 

 

Although the seller didn't ship it out yet, just ordered it yesterday.

Message 1 of 5
latest reply
4 REPLIES 4

Cancellation Concern

@pam-147709 

 

Contact the seller and ask them to cancel the transaction and relist it for you.

 

Go to the listing and find "contact seller" upper right.

Message 2 of 5
latest reply

Cancellation Concern

But the seller said they will be charged if I ask them to cancel and told me to contact ebay directly. Where do I contact ebay?

Message 3 of 5
latest reply

Cancellation Concern

The seller needs to choose "buyer's request" or "problem with buyer's address".

 

https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136

Message 4 of 5
latest reply

Cancellation Concern

If you want to contact eBay, go to: https://www.ebay.com/help/contact_us?id=4002&st=10
 
Choose for chat if you are not sure that your phone accepts calls from unknown callers.
Message 5 of 5
latest reply