Canceling a sale as a seller

[alobr_4587]

I have an item for sale that doesn't need to be and the buyer is ok with a refund but how do I cancel the sale?

[rfmtm]

Click on Cancel in the drop down menu next to the item  Select "buyer request" as the reason if buyer agreed to cancel.  A full refund will be made, your fees credited, and you can relist the item.

[alobr_4587]

I  only see the following options

leave feedback

add tracking number

mark as shipped

sell a similar item

relist

view order details

view purchased item

[rfmtm]

Are you on this page:

https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT

Should be a cancel button if item was sold and paid, but not shipped. 

[kensgiftshop]

@alobr_4587 

If you don't want to ship the item for what the buyer paid, you need to cancel the order as out of stock or no longer available.