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Read all of the information below because the Unpaid Item Process has changed (new timelines, etc.):
"Sellers don't need to open unpaid item cases any longer. Instead, orders can be canceled if a buyer hasn't paid within 4 calendar days."
> Resolving Unpaid Items With Buyers
If you still want to contact eBay to discuss the situation:
Contacting eBay Customer Service has changed. Click on the: Contact eBay link to learn more about the changes.
You can use the eBay Customer Service Chat Option available through the eBay Automated Assistant (see screenshot below). To begin, click on the eBay Help & Contact link at the top or bottom of the page. Scroll to the bottom of the page and click the Contact Us box.
Be sure to filter through the categories/help articles until the Chat with our automated assistant link is available or the actual chat box becomes available. Type Agent into the box and press Send. The assistant will let you know if Customer Service Reps are available right now. You can try again later if they are unavailable. If the estimated wait time it too long, you can try using the "Have us call you" option:
Do you use Facebook or Twitter? If so, you can contact an eBay Customer Service Rep using either option:
