Cancel and repost

[nically1980]

This seller cancelled the order because he claims my address is not valid… Which is a lie and we posted the same item with less pictures, I reached out to him and asked him why he cancelled and lied… He told me if I buy it now he will ship it to me… I think He was hoping that the item enter a bidding war but it did not … 

Is there anything that I can do… He has a new account but we can always play ignorance

[woodland_gnome]

The seller should have automatically gotten a "defect" when s/he cancelled the transaction, but the lie s/he told blamed you and avoided that. "Defects" are the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).

Report the lie at https://www.ebay.com/help/action?topicId=4850 I don't know if eBay will do anything about it (give the seller the defect s/he should have gotten if s/he had taken the blame him/herself, keep the cancellation blaming you from counting toward your Open Transaction Limits) but it's relatively easy to do it that way.



You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).




Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.

[Anonymous]

You can report him.

You can request a call back from this link:
https://www.ebay.com/help/contact_us?id=4002&st=10


You can also reach them on Twitter: https://twitter.com/askebay?lang=en
https://www.facebook.com/eBay/
Chat assistant: https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[wooden_flower]

You can report him for not being honest about the cancellation.  Use this page - https://www.ebay.com/help/action?topicid=4022
 
Select violated policy, then select doesn't want to complete transaction.  In the box write 'seller cancelled as problem with address to avoid a defect for a seller cancelled transaction'.