12-01-2023 04:58 PM
I created a shipping label. Before I printed it, I realize it was for a Priority Flat Envelope (should have been Ground Advantage) I went back, thinking this would cancel that label and created the Ground Advantage label. Wasn't until I attached the Ground Advantage label to the package that I realized I was charged twice. It also showed as a multiple shipping with 2 different tracking numbers. I was going to cancel both labels but only canceled the Ground Advantage. I have not been able to cancel the Priority label.How do I cancel both labels so I can basically start over? And will this cancellation take place immediately? I still need to ship my package. Please help!!!
12-02-2023 10:22 AM
You didn't need to void the Ground Advantage label as it was correct.
You can void a label within 5 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay
It will take about 14-21 days for the refund to come through.
More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labe...
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