Can you re-open a return request?

[jalin_620]

I accidentally closed a return request and I have an issue with an item. The seller is asking me to open a return request but when I get to the page it says I already have a return request and it is closed. I also cannot find a way to contact eBay directly. Does anyone have any ideas how I can solve this issue?

[golfingaddict]

I'm afraid that it is not possible to reopen a return request.

[fashionsandbeauty4u]

@jalin_620 

Once a Buyer closes a return request, it cannot be reopened. This is an eBay policy and not the fault of the Seller.

[jalin_620]

oh ok. Why does eBay not have a way to contact them. It's plastered everywhere that they are "here to help" but not one option I chose got me to chat with a live person. It only directed me to the community. I am dealign with a seller that doesn't seem to understand how to proceed with my issue and eBay needs to intervene.

[eburtonlab]

@jalin_620 

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/